Terms of use

§ 1. General provisions

  1. These Terms and Conditions set out the rules for using the online store available at https://br-konie.pl/ (the “Store”) and the rules for concluding distance sales contracts.
  2. The seller and operator of the Store is Animalia.pl S.C., ul. Lotnicza 3, 05-816 Michałowice, Poland, tax ID (NIP): 9512204271, REGON: 140831741, e-mail: br@animalia.pl, telephone: +48 512 479 680 (the “Seller”).
  3. A Customer is any person or entity using the Store or placing an order. A Consumer is a natural person making a purchase not directly related to their business or professional activity. Consumer provisions also apply to a natural person concluding a contract directly related to their business activity where the contract shows that it is not of a professional nature for them.
  4. These Terms and Conditions are available on the Store website in a form that allows them to be saved and printed.

§ 2. Electronic services

  1. To use the Store you need: a device with internet access, a web browser with JavaScript and cookies enabled, and an e-mail address.
  2. Through the Store the Seller provides the following electronic services free of charge: customer account, placing orders (also without an account), contact form, newsletter, wishlist, product availability notifications and product reviews.
  3. The contract for the customer account and the newsletter is concluded for an indefinite period. The Customer may terminate it at any time without giving a reason: the account by sending a deletion request to the Seller’s e-mail address, the newsletter via the unsubscribe link in the message or by writing to the Seller. Other services are provided on a one-off basis and end when the Customer has used them.
  4. Customers must not provide unlawful content.
  5. Complaints about electronic services may be sent to br@animalia.pl or by post to the Seller’s address. The Seller will handle the complaint within 14 days of receiving it.

§ 3. Orders and conclusion of the sales contract

  1. Prices in the Store are gross prices, in Polish zloty (PLN). Prices do not include delivery costs, which are shown in the cart before the order is placed.
  2. To place an order the Customer adds products to the cart, provides the required data, selects a delivery and payment method and confirms the order with a button indicating that placing the order involves an obligation to pay. Orders can be placed without creating an account.
  3. After the order is placed the Seller confirms receipt by e-mail. The sales contract is concluded when the Seller confirms that the order has been accepted for processing.
  4. If fulfilling the order or part of it proves impossible, in particular because a product is unavailable, the Seller will promptly inform the Customer and refund the payments made for that product.
  5. At the Customer’s request the Seller issues a VAT invoice.

§ 4. Payments

  1. The Customer can pay: through PayU (including BLIK, payment card, online bank transfer), by traditional bank transfer to the Seller’s account, or on delivery (cash on delivery) where this option is available for the selected delivery method.
  2. Available payment methods are shown when the order is placed.

§ 5. Delivery

  1. Sales and delivery are made only within Poland.
  2. Available delivery methods: GLS courier, InPost parcel locker (also with weekend delivery) and personal collection at the warehouse, ul. Parkowa 79, 05-806 Pęcice (free of charge).
  3. The delivery cost depends on the selected delivery method and is shown in the cart. Delivery is free for orders with products worth PLN 299.00 or more.
  4. The order processing time is up to 14 calendar days from the conclusion of the contract or, for prepaid orders, from the day the payment is credited.

§ 6. Right of withdrawal

  1. A Consumer may withdraw from a distance sales contract within 14 days without giving a reason. The period runs from the day the Consumer, or a third party indicated by them other than the carrier, takes possession of the product.
  2. To meet the deadline it is enough to send the withdrawal statement before it expires – by e-mail to br@animalia.pl or by post to the Seller’s address. The withdrawal form attached to these Terms and Conditions may be used, but it is not mandatory.
  3. The Seller refunds all payments received, including the cost of delivery in the amount corresponding to the cheapest standard delivery method offered in the Store, without undue delay and no later than 14 days after receiving the withdrawal statement, using the same payment method the Consumer used, unless the Consumer agrees to another method. The Seller may withhold the refund until the product is received back or proof of its return is provided.
  4. The Consumer returns the product without undue delay, no later than 14 days after withdrawing, to: Animalia.pl S.C., ul. Parkowa 79, 05-806 Pęcice. The direct cost of returning the product is borne by the Consumer.
  5. The Consumer is liable for any reduction in the value of the product resulting from handling it in a way beyond what is necessary to establish its nature, characteristics and functioning.
  6. The right of withdrawal does not apply in the cases specified by law, in particular to contracts for: a product made to the Consumer’s specification or clearly personalised; a product liable to deteriorate rapidly or with a short shelf life; a product supplied in a sealed package that cannot be returned after opening for health protection or hygiene reasons, if the package was opened after delivery.

§ 7. Complaints

  1. The Seller is liable for the conformity of the product with the contract under the rules set out in law, in particular the Consumer Rights Act and the Civil Code.
  2. A complaint may be submitted by e-mail to br@animalia.pl or by post to: Animalia.pl S.C., ul. Parkowa 79, 05-806 Pęcice. Please include the order number, a description of the non-conformity, the Customer’s request and contact details.
  3. The Seller will respond to a Consumer’s complaint within 14 days of receiving it.

§ 8. Personal data

The rules for processing personal data and cookies are described in the Privacy Policy.

§ 9. Final provisions

  1. Contracts concluded through the Store are governed by Polish law.
  2. A change to these Terms and Conditions does not affect orders placed before it was introduced.
  3. These Terms and Conditions are effective from 1 November 2026.

Annex. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Animalia.pl S.C., ul. Lotnicza 3, 05-816 Michałowice, br@animalia.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following products:

Product name / order number: ........................................

Date of conclusion of the contract / date of receipt: ........................................

Name of Consumer(s): ........................................

Address of Consumer(s): ........................................

Signature of Consumer(s) (only if this form is notified on paper): ........................................

Date: ........................................

(*) Delete as appropriate.